Onboarding and Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process for new employees, ensuring equipment is ready, system access is granted, security protocols are met, welcome communications are sent, first-day preparations are in place, and ongoing follow-up is conducted throughout training.

• Submit, track, and follow up on security tickets, access requests, equipment concerns, and system readiness issues.

• Report any delays or obstacles to the relevant manager or support team.

• Organize meetings related to onboarding, including manager check-ins, training sessions, and other gatherings that facilitate new hire preparedness.

• Inform training partners about new hire start dates, onboarding progress, access readiness, and any issues that may affect training participation.

• Keep records of onboarding tasks, access requirements, equipment problems, security tickets, meetings, and follow-up items.

• Create, update, and share productivity reports, inventory reports, workload updates, volume summaries, completion status, aging items, and additional operational metrics.

• Collaborate with managers, training teams, technology support, security teams, and other internal stakeholders to address onboarding, access, and readiness challenges.

• Assist in documenting standard onboarding procedures, recurring access challenges, and opportunities for process improvement.

• Carry out related administrative tasks to support audit managers and Payment Integrity Quality operations.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• An associate degree or bachelor’s degree in business, healthcare administration, health information management, or a related field is preferred.

• 1–3 years of experience in administrative coordination, operations support, onboarding coordination, healthcare operations, audit support, or a similar role is preferred.

• Experience in supporting managers, teams, or new employees within a fast-paced environment is preferred.

• Familiarity with healthcare, Payment Integrity, claims review, coding, clinical audit, or quality operations is preferred but not essential.

• Experience in submitting or tracking help desk tickets, access requests, security requests, or onboarding tasks is preferred.

• Proficiency in Microsoft Outlook, Excel, Teams, and other standard business tools is required.

• Experience in drafting professional business communications, scheduling meetings, maintaining trackers, or organizing onboarding activities is preferred.

• Experience in preparing productivity reports, inventory reports, status trackers, or operational summaries is preferred.

• Excellent organizational skills with the ability to manage multiple onboarding, access, reporting, and inventory items concurrently.

• Strong follow-up skills and the ability to ensure that open items are completed or escalated as necessary.

• Clear and professional written and verbal communication abilities.

• Capability to work effectively with managers, new employees, technology support, security teams, and other internal partners.

• High attention to detail and commitment to accuracy.

• Ability to generate accurate daily reports and manager updates utilizing productivity, inventory, and status data.

• Capacity to thrive in a fast-paced environment, adapt to changing priorities, and troubleshoot onboarding challenges.

• A professional, service-oriented demeanor.

• Ability to maintain confidentiality and manage employee information appropriately.

• A problem-solving mindset with the ability to identify challenges and escalate issues when necessary.

• Dependable, responsive, and accountable.

🏝️ Benefits

• A dynamic and innovative work environment.

• Opportunity to collaborate closely with seasoned healthcare, quality, and audit professionals.

• Learning opportunities within the healthcare Payment Integrity sector.

• Development of teamwork, communication, organization, and time management skills.

• Exposure to healthcare audit operations, onboarding coordination, manager support, and operational systems and processes.

• Additional growth and development opportunities.