Onboard Sales Specialist, Blue Water Fleet

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote and market future expeditions to onboard guests.

• Engage guests through dining experiences, shore excursions, personalized consultations, presentations, and workshops.

• Keep updated on upcoming expeditions, itineraries, offers, and destinations.

• Act as an ambassador for National Geographic-Lindblad Expeditions voyages.

• Oversee onboard marketing and merchandising in collaboration with shoreside marketing and sales teams.

• Handle bookings, maintain designated sales desk hours, follow up on leads, and coordinate with reservations and sales teams.

• Work together with the Expedition Leader, Hotel Manager, ship hospitality staff, and shoreside teams.

• Collect guest feedback and market intelligence to enhance sales strategies and future offerings.

• Monitor sales metrics and report on guest interest, conversion rates, and booking feedback.

• Remove surveys, keys, outdated collateral, and distribute in-cabin materials and guest name tags.

• Assist with cabin upgrade inquiries, guest check-in, reception desk inquiries, and base camp operations.

• Support guests with life jackets, key-card procedures, and biosecurity crowd control.

• Participate in mandatory drills and adhere to safety responsibilities.

• Host videos or presentations during end-of-day recaps when applicable.

• Complete voyage recap reports analyzing bookings, data, and revenue trends.

• Address guest inquiries related to the LEX-NG fund and perform other duties as directed by the Hotel Director.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• At least 2 years of sales experience with a proven track record in a customer-facing sales role.

• Exceptional verbal and written English communication skills.

• Strong organizational abilities and capacity to prioritize tasks effectively.

• Service-oriented mindset and the capability to customize conversations to align with guest interests and needs.

• Ability to work independently and achieve sales targets.

• Effective collaboration skills with onboard staff, expedition teams, and shoreside departments.

• Comfort in a dynamic, fast-paced environment and living onboard a ship for extended periods.

• Strong administrative skills, attention to detail, time management, multitasking, deadline management, and the ability to work independently.

• Proficient in Microsoft PowerPoint, Word, Excel, and Outlook.

• Genuine enthusiasm for expedition-style travel and a passion for National Geographic-Lindblad destinations and experiences.

• Valid US Passport or US Permanent Resident Card along with a valid passport.

• Medical Certificate required.

• Maritime Security Awareness certification required.

• Willingness to live and work onboard for a total of 8 months within the year.

• Openness to travel to remote and challenging locations.

• Ability to stand for extended periods, navigate between decks, and occasionally participate in field excursions.

• Must be able to undergo required drug tests, background checks, and post-offer physical examination; fit for sea duty is mandatory.

🏝️ Benefits

• Travel benefits for employees and their families.

• Voyage of Discovery trips for employees to experience travel as guests.

• Comprehensive health insurance, including Medical, Dental, and Vision coverage.

• 401(k) plan with employer matching contributions.

• Long-Term Disability, Life & AD&D Insurance.

• Flexible Spending Account (FSA) for out-of-pocket medical expenses and dependent care.

• Pre-Tax Commuter Benefit.

• 7-8 Paid Holidays.

• 1 Floating Holiday Option.

• Up to 15 days of vacation (pro-rated per anniversary year).

• Parental Leave.

• Sick/personal days in accordance with city and state ordinances.

• Discount on Pet Insurance.

• Annual Bonus Target of 5%.

• Eligibility for sales incentive plans.

• Hybrid work schedule for positions based in New York and Seattle offices.