On-Call Infrastructure Engineer – DevOps

This is a fully remote position, open to applicants in Kazakhstan, +5 more countries.

📋 Description

• Deliver outstanding customer support in the role of an On-Call Infrastructure Engineer (DevOps).

• Ensure availability during a designated coverage window of roughly 12 hours per day, aligned with the CET time zone.

• Monitor emails and alerts consistently throughout the coverage period.

• Acknowledge incoming incidents or requests within 30 minutes and confirm their assignment for resolution.

• Initiate troubleshooting and resolution without delay.

• Investigate and address production infrastructure incidents effectively.

• Troubleshoot environments involving AWS, Linux, Docker, and MySQL.

• Diagnose and resolve issues related to MySQL replication.

• Restore service availability and document the steps taken for resolution.

• Conduct root cause analysis as necessary.

• Engage in occasional support tasks, typically requiring only a few hours of active work per month.

• Payment is only provided for actively worked incidents or requests; standby time is unpaid.

⛳️ Requirements

• Proficient in AWS EC2 administration.

• Familiarity with CloudWatch.

• Experience in Linux administration, particularly with Ubuntu.

• Knowledge of Docker and Docker Compose.

• Skilled in MySQL administration.

• Expertise in troubleshooting MySQL replication issues.

• Experience in responding to production incidents.

• Previous on-call support experience.

• Understanding of Application Load Balancers.

• Familiarity with CloudFront.

• Strong operational troubleshooting capabilities.

• Experience with Terraform (strongly preferred).

• Knowledge of Packer (strongly preferred).

• Familiarity with Percona PMM (strongly preferred).

• Experience with PagerDuty (strongly preferred).

• Knowledge of Site24x7 (strongly preferred).

• Experience in backup and recovery operations (strongly preferred).

• Proficient in Root Cause Analysis (RCA) (strongly preferred).

• Skilled in AWS infrastructure troubleshooting (strongly preferred).

• Ability to troubleshoot Java applications (nice to have).

• Ability to troubleshoot PHP applications (nice to have).

• Familiarity with Prometheus (nice to have).

• Knowledge of Grafana (nice to have).

• Experience with Datadog (nice to have).

• Familiarity with New Relic (nice to have).

• Knowledge of high-availability MySQL design (nice to have).

• Understanding of observability architecture (nice to have).

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and training.

• Flexible work arrangements.

• Supportive and collaborative work environment.