Lead Site Reliability Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establish the technical roadmap for operating, scaling, and securing Conga’s cloud infrastructure.

• Take ownership of reliability, scalability, performance, and security across both Azure and AWS platforms.

• Develop strategies for multi-region resilience, disaster recovery, capacity planning, and cost efficiency.

• Define and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets in collaboration with product engineering teams.

• Spearhead the evolution of infrastructure-as-code and Continuous Integration/Continuous Deployment (CI/CD) practices.

• Oversee Cloudflare edge and network architecture, encompassing DNS, load balancing, Web Application Firewall (WAF), DDoS protection, Zero Trust, and network access controls.

• Design and troubleshoot networking on Azure and AWS, including VNet/VPC architecture, routing, private connectivity, latency, and TLS issues.

• Establish standards for the operation of Kubernetes clusters and containerized services.

• Lead Kubernetes upgrades, capacity management, and troubleshooting in production environments.

• Manage the operational health, performance, backups, recovery, upgrades, patching, and migrations of Cassandra, OpenSearch, and SQL Server.

• Drive automation, self-service workflows, AI-assisted alerting, anomaly detection, triage, runbooks, and incident response initiatives.

• Act as the escalation point and incident commander for high-severity production incidents.

• Build and refine observability across metrics, logs, traces, and alerting systems.

• Participate in the on-call rotation.

• Mentor and coach Site Reliability Engineers (SREs) while providing technical direction across engineering teams.

• Lead code reviews, design assessments, and operational readiness evaluations.

• Collaborate with teams in Product Engineering, Architecture, Security, AI, Cloud Operations, support, and customer-facing roles.

• Report directly to the Senior Manager of Site Reliability Engineering.

⛳️ Requirements

• Over 7 years of experience in site reliability, DevOps, cloud operations, or platform engineering supporting enterprise SaaS services at scale.

• More than 2 years in a technical lead role or as a senior contributor on shared platform or infrastructure services.

• Extensive hands-on experience managing production workloads on Microsoft Azure and AWS.

• Strong expertise in operating Kubernetes at scale in production environments.

• Significant experience with NoSQL databases, particularly Apache Cassandra and OpenSearch.

• Familiarity with SQL Server.

• Proficient in programming or scripting languages such as Python, Go, Bash, PowerShell, or similar.

• Experience with infrastructure as code and CI/CD pipeline implementation.

• Background in designing and managing observability for metrics, logs, traces, and alerting frameworks.

• Strong grasp of distributed systems, networking, SLOs, capacity planning, disaster recovery, and incident management.

• Practical experience with Cloudflare, including DNS, WAF, DDoS protection, load balancing, and Zero Trust methodologies.

• Networking expertise, including TCP/IP, TLS, HTTP, routing, and VNet or VPC design.

• Experience in applying AI or automation to enhance operational processes.

• Proven track record in leading incident response and root cause analyses for high-severity production incidents, including participation in on-call rotations.

• Experience in managing complex initiatives from inception to completion.

• Proven ability to mentor engineers and influence teams through collaboration and technical credibility.

• Excellent communication skills and a strong executive presence.

• Relevant certifications in Azure or AWS, CKA, GitOps, Helm, observability tools, security/compliance practices, and leadership in SRE teams are preferred.

🏝️ Benefits

• Equal employment opportunities without regard to protected characteristics.

• Reasonable accommodations for applicants with disabilities.

• Confidential treatment of applicant information in accordance with EEO guidelines.

• Opportunities for individual and team development.

• A welcoming and inclusive workplace environment.