Okta Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily administration, configuration, and support of the Okta platform, which encompasses user lifecycle management, application integrations, and authentication policies.

• Identify and resolve ICAM incidents, service requests, and issues while complying with SLAs.

• Set up and maintain SSO, MFA, Universal Directory, Lifecycle Management, and API Access Management.

• Integrate Okta with enterprise applications, directories, and third-party services utilizing SAML 2.0, OAuth 2.0, and OIDC.

• Assist with user and application onboarding and offboarding processes.

• Monitor system performance, review logs, and proactively tackle ICAM challenges.

• Collaborate with security and compliance teams to adhere to federal standards, NIST guidelines, and Zero Trust principles.

• Create and sustain technical documentation, SOPs, and runbooks.

• Engage in Okta change management, including planning, testing, and implementation.

• Facilitate audits and compliance reviews with access reports and configuration documentation.

• Assess and implement Okta features that align with mission objectives.

• Provide Tier 2/Tier 3 support for escalated IAM concerns.

• Partner with Koniag Government Services, an Alaska Native-owned provider of enterprise solutions, professional services, and operational management for federal government agencies.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited institution; equivalent work experience may be accepted in place of a degree.

• Minimum of 3 years of hands-on experience in administering and supporting Okta or a similar Identity and Access Management (IAM) platform.

• Active Secret Clearance is required.

• Relevant Okta certification(s) are required (e.g., Okta Certified Administrator, Okta Certified Professional, or Okta Certified Consultant).

• Outstanding communication skills in English, both written and spoken.

• Practical experience administering Okta, including SSO, MFA, Universal Directory, Lifecycle Management, and Okta Workflows.

• In-depth understanding of SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC).

• Experience in integrating Okta with Active Directory (AD) and/or LDAP.

• Familiarity with ICAM frameworks and federal identity management standards, including NIST SP 800-63 and FICAM.

• Proven experience supporting users and applications in a ticketing/ITSM environment, such as ServiceNow or Jira.

• Ability to analyze and interpret system logs effectively.

• Experience with MFA deployment and policy management.

• Knowledge of Zero Trust Architecture principles.

• Capability to create and maintain technical documentation, SOPs, and runbooks.

• Ability to work both independently and collaboratively.

• Desired: Experience with SailPoint; federal government IT/ICAM experience; Okta Certified Consultant or Developer certification; PAM; DevSecOps and CI/CD; AWS, Azure, or Google Cloud IAM; Python or PowerShell; CyberArk or Ping Identity; PIV/CAC; ATO processes and SSPs; CISSP, Security+, or other relevant cybersecurity certifications.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid parental leave.

• Life and disability insurance.

• Flexible spending accounts.

• Commuter benefits.

• Tuition reimbursement.