Office Operations Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact for patients at various Employer Based Clinics.

• Work autonomously while handling a high volume of calls and ensuring effective communication with a multi-site clinical team.

• Respond to incoming calls in a timely and professional manner, fostering a welcoming and positive experience for patients.

• Make outgoing calls to patients to provide appointment details, preparation guidelines, and other essential information.

• Address routine patient inquiries about clinic services, appointment schedules, office procedures, and general medical office information.

• Collaborate effectively with clinic staff to facilitate seamless daily operations.

• Accurately document interactions with staff and patients in the electronic medical record.

⛳️ Requirements

• High School diploma or equivalent, OR 1 year of relevant cumulative job-specific experience is required.

• Relevant professional licensure or certification may substitute for education or experience, if applicable.

• Capability to manage a high volume of calls efficiently.

• Strong communication skills with a multi-location clinical team.

• Proficient in answering incoming calls and making outgoing patient calls in a professional manner.

• Ability to respond to routine patient inquiries regarding clinic services, appointments, office procedures, and general medical office information.

• Competence in accurately documenting staff and patient interactions in the electronic medical record.

🏝️ Benefits

• Comprehensive health coverage including medical, dental, vision, prescription benefits, and HSA/FSA options.

• Employer-matched 403(b), along with planning and hardship resources, disability, and life insurance.

• Pro-rated paid time off (PTO) and holiday benefits.

• Tuition coverage through Ascension (Vocare), reimbursement, ongoing professional development, and online learning opportunities.

• Employee Assistance Program offering counseling, peer support, spiritual care, and stress management resources.

• Parental leave, adoption assistance, and family benefits.

• Optional legal and pet insurance, transportation savings, and additional perks.