Office Manager / Dispatcher – Plumbing Company

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to every incoming call, text, and Google Local Services lead from a centralized inbox.

• Input each lead into the field service software on the same day and tag the lead source accordingly.

• Provide customers with arrival windows and ensure callbacks are made as promised.

• Manage the dispatch board as the definitive source of information.

• Schedule arrival windows and allocate plumbers, helpers, and necessary equipment.

• Oversee all rescheduling tasks.

• Review the status of open jobs daily from booking to completion and invoicing.

• Ensure that plumbers provide status updates and notes.

• Arrange for return trips and identify jobs that may be at risk of delays.

• Review open estimates and manage follow-up actions.

• Verify paid invoices for job costs, commissions, fees, referral tags, and deposits.

• Confirm plumber commissions and helper hours prior to payroll processing.

• Monitor permits and send certificates of insurance to municipalities when needed.

• Provide the owner with a daily summary of sales, collections, and the following day's schedule.

• Document recurring tasks as formal written processes.

⛳️ Requirements

• A minimum of 2 years of experience as an office manager, dispatcher, customer service representative (CSR), or operations coordinator, preferably within a plumbing, HVAC, electrical, or similar field service company.

• Proven experience in handling customer calls and texts as a fundamental aspect of your role.

• Experience managing a schedule or dispatch board for a team operating in the field.

• Practical knowledge of at least one field service platform: FieldPulse, Housecall Pro, ServiceTitan, Jobber, Workiz, or a comparable system.

• Strong written and verbal English communication skills for engaging with US homeowners over the phone.

• A dependable remote work setup, including stable internet, a quiet workspace, and an effective backup plan for outages.

🏝️ Benefits

• Contribute to the growth and success of small and medium-sized businesses.

• Thrive in a people-first, remote work environment that prioritizes career advancement.

• Receive comprehensive benefits, including HMO, PTO, clear bonus structures, salary increases, and career development pathways.

• Engage in teamwork, collaboration, and maintain a healthy work/life balance.

• Enjoy a guaranteed annual bonus equivalent to one month's salary.

• Benefit from a performance-based annual bonus of up to 1.5 times one month's salary based on quarterly performance evaluations.

• Access comprehensive health benefits, including coverage for dependents: health, life, vision, and dental insurance.

• Take advantage of 16 days of paid time off (PTO).