Administrative Assistant – Remote Work

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support through voice and text with efficiency and high quality.

• Exhibit exceptional verbal and written communication abilities, modifying tone to enhance the customer experience.

• Engage in active listening and reading during interactions, accurately interpreting customer needs.

• Grasp processes to ensure expertise in solutions and adaptability in meeting customer requirements.

• Resolve conflicts and partner with internal teams to determine the most effective solutions.

• Track the KPIs set by the Company.

• Adhere to security protocols and Brazil’s General Data Protection Law (LGPD).

⛳️ Requirements

• Completed high school education.

• Availability to work on rotating schedules and shifts.

• Proficient in Microsoft Office.

• Strong communication and writing capabilities.

• Ability to adapt to change.

• Proactive and energetic approach.

• Excellent interpersonal skills and empathy.

• Currently pursuing a university degree is preferred.

• Previous experience in online customer service is a plus.

🏝️ Benefits

• Welcoming applicants from all sexual orientations, gender identities, races, ethnicities, and ages, with or without disabilities.

• Remote work opportunities.