Office & Customer Service Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professionally respond to incoming calls and address customer inquiries.

• Assess new leads and gather precise customer and project information.

• Utilize scheduling systems to arrange and confirm appointments.

• Conduct follow-ups with customers regarding proposals and pending opportunities.

• Reconnect with older and inactive leads through proactive outreach.

• Ensure customer information, notes, appointments, and lead statuses are accurate and current in the CRM.

• Address customer emails, messages, texts, and chats promptly.

• Assist with invoicing and other administrative responsibilities.

• Support approved outreach and marketing efforts for customers.

• Generate daily activity reports and escalate issues that require management attention.

• Oversee the customer journey from the initial call through lead qualification, scheduling appointments, following up on proposals, and maintaining ongoing communication.

⛳️ Requirements

• Proficient in English communication, both verbal and written.

• Prior experience in customer service, call center operations, receptionist duties, administrative roles, or sales support.

• Strong communication abilities and customer service orientation.

• Exceptional organizational skills and meticulous attention to detail.

• Comfortable handling phone calls and engaging with customers throughout the day.

• Ability to multitask and prioritize multiple responsibilities effectively.

• Familiarity with CRM or scheduling systems is preferred.

• Proactive mindset with robust follow-up skills.

• Capability to work independently in a remote setting.

• Reliable and dedicated to adhering to established processes and procedures.

• Experience in customer service calls in English, ideally for U.S.-based clientele.

🏝️ Benefits

• Food vouchers.

• Support for telework.

• Remote work opportunity from Mexico.

• Schedule from Monday to Saturday, aligned with Pacific Time.

• Chance to collaborate with U.S.-based companies.

• A professional and collaborative working environment.