OEM Customer Service Sales Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer OEM customer service sales assistance to management, OEM clients, and Sales Representatives.

• Provide technical guidance to Sales Representatives and customers, and escalate issues to management.

• Relay customer requirements and specifications to Sales Representatives, Engineering Operations, and management.

• Supply product samples to Sales Representatives, customers, and trade shows as requested.

• Assemble demonstration bags for Sales Representatives.

• Identify and resolve customer service challenges.

• Create reports pertaining to products, sales revenue, complaints, and other related matters.

• Organize sales-related tasks and customer inquiries with supporting departments.

• Produce shipping documents necessary for both domestic and international shipments.

• Handle intricate order details and quotations with customers and Sales Representatives via email, phone, fax, or other communication methods.

• Execute additional duties and responsibilities as needed.

⛳️ Requirements

• Education level equivalent to a high school diploma.

• Six years of relevant work experience in marketing and/or customer service.

• Proven computer proficiency, particularly in spreadsheets, word processing, databases, and other relevant software applications.

• Outstanding interpersonal and communication abilities, with a talent for efficiently resolving customer issues.

• Excellent organizational skills with the capability to function under tight deadlines to satisfy the needs of customers and management.

• Highly detail-oriented and precise.

• Ability to manage multiple projects and requests proficiently to meet deadlines.

• Experience in the medical device industry is preferred.

• Capacity to lift up to 50 lbs.

• Military Veterans are strongly encouraged to apply.

🏝️ Benefits

• A variety of shifts and hours available: Days, Swing (Evening), and Nights.

• Medical/Dental & Other Insurance options (eligible the first of the month after 30 days).

• Affordable Onsite Medical Clinic.

• Two (2) Onsite Cafeterias.

• Employee Garden | Gardening Classes.

• 3 Weeks of Vacation.

• 1 Week of Sick Time.

• Paid Holidays.

• 401K.

• Health Savings Account.