Nonprofit Donation Processor / Pledge Drive Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Respond to incoming calls from donors

• Adhere to structured scripts and campaign guidelines

• Precisely input donation and pledge information

• Verify donor and transaction details

• Utilize computer systems while conversing with callers

• Uphold professionalism and confidentiality

• Comply with quality and regulatory standards

• Achieve set attendance and performance goals

• Assist in established nonprofit fundraising initiatives

• Accurately process donor pledges or contributions

⛳️ Requirements

• A high school diploma or GED

• Minimum of six months of remote customer service experience or one year of onsite customer service experience

• Excellent verbal communication and active listening abilities

• Proficient in accurate data entry and basic computer skills

• Capability to navigate multiple systems while on calls

• Professional and reliable work habits

• A quiet, dedicated home office environment

• A Windows 11 computer

• At least 8GB of RAM; 16GB is recommended

• A USB headset with noise-canceling features

• Wired high-speed internet connection

• A direct Ethernet cable connection

• A quiet, distraction-free workspace

• Dual monitors are recommended

• MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not allowed

• Eligibility may be influenced by experience, location, equipment, background requirements, and certification outcomes

🏝️ Benefits

• Work from the comfort of your home

• Flexible work scheduling

• Contractors can choose from available servicing intervals

• Campaigns may provide servicing intervals at various times throughout the day and night

• Earnings may vary based on the campaign and individual performance

• Independent contractor opportunity under 1099

• Certification must be completed prior to servicing

• Enhanced schedule flexibility