Nonprofit Donation Processor / Pledge Drive Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming calls from donors

• Adhere to structured scripts and campaign protocols

• Precisely record donation and pledge details

• Verify donor and transaction information

• Utilize computer systems while conversing with callers

• Uphold professionalism and confidentiality

• Comply with all quality and compliance standards

• Achieve set attendance and performance goals

• Deliver professional donor support for established nonprofit fundraising initiatives

⛳️ Requirements

• High school diploma or GED

• Minimum of six months of remote customer service experience or one year of on-site customer service experience

• Excellent verbal communication and active listening abilities

• Proficient in data entry and basic computer skills

• Capability to navigate multiple systems while speaking with callers

• Reliable and professional work habits

• Quiet, dedicated workspace at home

• Windows 11 computer

• At least 8GB of RAM; 16GB is recommended

• USB headset equipped with noise cancellation

• Wired high-speed internet connection

• Direct Ethernet connection is required

• Quiet, distraction-free environment

• Dual monitors are recommended

• MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not allowed

• Completion of required certification before servicing is mandatory

• Eligibility may vary based on experience, location, equipment, background checks, and certification outcomes

🏝️ Benefits

• Work remotely from home

• Flexible scheduling options

• Choose from available servicing hours and intervals

• Contract rates typically range from $13–$15 per hour

• Campaigns may provide servicing intervals throughout the day and night

• Required certification must be completed prior to servicing

• Ongoing access to campaigns contingent on reliability, attendance, quality, and performance