Node Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage technical tickets submitted by the customer support team

• Identify and resolve technical issues independently

• Forward complex cases to the SRE team

• Oversee existing nodes through version upgrades, resource allocation, full resyncs, configuration tuning, and optimization

• Develop and document configurations for launching new nodes

• Provision and retire customer nodes as needed

• Monitor node synchronization status, version updates, server condition, and overall infrastructure health

• Troubleshoot issues related to customer nodes and platform infrastructure

• Collaborate with the SRE team to investigate intricate incidents

• Assist users in finding technical solutions and ensuring service stability

⛳️ Requirements

• Excellent communication skills, including the ability to clearly explain technical issues, analyze problems, and suggest solutions

• Familiarity with web applications and APIs

• Practical experience with Linux, including terminal operations, SSH, and monitoring CPU/RAM/disk usage

• Proficiency with Linux system processes and logs

• Knowledge of Bash, Python, and JavaScript

• Experience with Nomad or Kubernetes

• Understanding of GitLab or GitHub

• Familiarity with Zabbix or Grafana

• Experience with Git, Docker, and Ansible is advantageous

• Knowledge of Node.js and the HashiCorp ecosystem is a plus

• Familiarity with Prometheus is a plus

• Experience with Postman or Insomnia is a plus

• Availability for a 2/2 shift schedule with 12-hour day or night shifts

• English is the primary language used within the team

• Engagement with vendors and contractors

🏝️ Benefits

• 15 days of annual leave

• 10 paid sick leave days

• Compensation for coworking space

• Compensation for AI tools

• Customized development roadmap

• Performance incentive bonuses linked to impact

• Well-being support programs

• Flexible holiday selection and schedule coordination

• Fully remote work environment

• No tracking or micromanagement

• Monthly town halls, Random Coffee meetings, and other team events