NOC Engineer / SRE

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as a primary or escalation contact in a 24x7 on-call rotation.

• Lead or assist in Major Incident responses, encompassing triage, mitigation, and resolution.

• Collaborate with Engineering, Infrastructure, Security, and Product teams.

• Implement and enhance runbooks, playbooks, and escalation procedures.

• Facilitate blameless post-incident reviews and monitor corrective actions.

• Oversee service health monitoring across infrastructure, applications, and dependencies.

• Design and uphold alerting strategies that align with SLIs/SLOs.

• Mitigate alert fatigue by enhancing signal-to-noise ratios.

• Create dashboards utilizing Grafana, Prometheus, Datadog, Splunk, and/or CloudWatch.

• Automate repetitive operational tasks to minimize manual effort.

• Enhance mean time to detect and mean time to resolve incidents.

• Develop scripts and tools in Python, Bash, Go, or comparable languages.

• Implement self-healing and auto-remediation solutions where feasible.

• Collaborate with engineering teams to boost system reliability.

• Support and troubleshoot Linux systems, cloud platforms, and Kubernetes/containerized environments.

• Aid in capacity planning and availability assessments.

• Ensure operational readiness for production deployments.

⛳️ Requirements

• Proficient in Linux systems administration.

• Experience in incident management and production support.

• Familiarity with cloud infrastructure, preferably AWS.

• Knowledge of Docker and Kubernetes.

• Familiarity with monitoring and alerting tools.

• Scripting or programming skills in Python, Bash, Go, or similar languages.

• Understanding of networking fundamentals, such as DNS, TCP/IP, and load balancing.

• Experience in 24x7 NOC or production operations environments.

• Ability to manage high-pressure incidents with composure and effectiveness.

• Strong written and verbal communication skills for incident coordination.

• Comfortable working from runbooks and refining them as necessary.

• Experience defining or adhering to SLOs/SLIs is preferred.

• Previous migration experience from traditional NOC to SRE model is preferred.

• Experience with Infrastructure as Code tools like Terraform, Ansible, or similar is preferred.

• Exposure to security, compliance, or regulated environments is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work hours and remote work options.

• Supportive team culture and collaborative environment.