NOC Consultant

This is a fully remote position, open to applicants in Romania.

📋 Description

• Ensure the availability and ongoing enhancement/quality of services by delivering 2nd line operations and maintenance support for the Core CS Network.

• Analyze and proactively identify opportunities for improvements in services, operational results, and associated KPIs.

• Provide management with recommendations on enhancement proposals, outages, and project escalations.

• Mentor system engineering team members and share expertise to foster team skill development.

• Lead technical task forces.

• Act as the project manager for intricate projects requiring collaboration across multiple departments.

• Serve as the primary technical point of contact for complex issues both within and outside the team.

• Collaborate with Network Infrastructure, Services & Solutions, and other departments on significant changes.

• Oversee the resolution of intricate technical issues involving various interfaces, platforms, and teams.

• Manage the most challenging incidents, changes, problems, configuration, and performance issues.

• Ensure comprehensive testing for service introductions that involve multiple platforms, teams, and vendors.

• Take responsibility for network/platform performance and related KPIs.

• Provide risk assessments, along with transparency regarding risks and potential impacts/consequences.

• Implement changes according to the change management process, including administration, analysis, planning, testing, rollback checks, and execution.

• Enhance team knowledge and execute improvement projects.

• Assist the team manager with organization and planning, and coordinate tasks effectively.

• Deliver 24/7 second-line on-call support.

• Report and present updates on assigned topics.

• Collaborate with the Incident Manager during emergency calls for issue-resolution coordination.

⛳️ Requirements

• Bachelor's or Master's degree, or equivalent experience, in Information Technology / Electronics / Telecommunications / Data Communications Engineering.

• Experience in ICT operations and maintenance support.

• Fully capable of assessing operational acceptance of complex new systems/applications.

• Minimum of 3 years of experience in TX Network maintenance and operations within the NOC of +O in Romania.

🏝️ Benefits

• 24/7 second-line support through on-call availability.