Neurology Medical VA – Patient Care Coordination, Prior Authorization

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Prepare and organize patient charts prior to appointments

• Assist around 3 patients daily, totaling 12–15 patients weekly

• Ensure that necessary test results, lab work, imaging, and other pertinent information are collected and integrated into patient charts

• Coordinate cognitive assessments, imaging, and lab work across various platforms

• Manage post-appointment patient communications and follow-ups

• Monitor outstanding patient-related tasks and guarantee timely follow-up

• Prepare charts for physician evaluation; the physician will finalize and sign the notes

• Organize and oversee care and results without clinical review, triage, or interpretation

• Assist with prior authorization requests for MRIs and diagnostic imaging

• Monitor authorization progress and any outstanding requirements

• Adhere to the established prior authorization workflow set by the client

• Track patients throughout the four-visit annual program

• Supervise patient progress and send reminders, check-ins, and follow-up messages

• Maintain spreadsheets and data trackers for patient progress and pending items

• Generate superbills for cash-pay patients following the designated workflow

• Manage spreadsheets and data tracking systems

• Assist with calendar and scheduling management

• Support email and inbox administration

• Help with social media postings and engagement with followers

• Provide general executive assistant and administrative support as necessary

• Prioritize clinical and patient-related duties over secondary administrative tasks

⛳️ Requirements

• Experience with EHR/EMR systems

• Strong organizational and follow-up capabilities

• Exceptional attention to detail in managing patient charts, results, authorizations, and outstanding tasks

• Comfortable coordinating multiple patient workflows and testing platforms

• Strong patient communication and administrative skills

• HIPAA trained and certified

• Dependable and consistent with professional communication skills

• Able to work autonomously and remain accountable in a remote setting

• Proactive in monitoring patient follow-ups, pending items, and deadlines

• Capable of communicating professionally and compassionately with patients

• Able to establish a trusted, professional, long-term working relationship

• Experience with Charm/CharmHealth is preferred; similar EHR/EMR experience will be considered

• Prior authorization experience for MRI or diagnostic imaging is highly preferred

• Familiarity with eviCore is a plus, but not mandatory

• Previous experience in pre-charting, patient care coordination, test-result tracking, or post-visit follow-up

• Experience in supporting neurology or similar healthcare workflows

• Must speak and write English clearly and professionally

• Must possess relevant work experience

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding

• Must be available for video meetings with the camera on when required

• Reliable laptop or desktop computer is essential

• A stable high-speed internet connection with a minimum of 25 Mbps is required

• Noise-canceling headset is necessary

• Functional webcam is required

• A quiet and professional work environment is essential

🏝️ Benefits

• Dedicated HR & Contractor Support Team

• Premium VPN Access (Optional)

• HIPAA & Cybersecurity Training + Certification (Provided)

• Top 1% VA Performance Training

• Client-Approved U.S. Holidays

• Client-Approved Paid or Unpaid Time Off

• Access to Tools & Resources

• Optional Performance-Based Incentives

• Optional contractor perks and client-approved allowances; these are not employee benefits