Network Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Report directly to the Technical Services Manager

• Deliver first-line support through ticket generation and general network assistance

• Create tickets or address support inquiries from partners within established SLAs

• Implement basic tier 1 configuration modifications on remote client systems, which include wireless access points, switches, and firewalls

• Keep documentation updated for existing systems as modifications occur

• Conduct firmware upgrades on remote client systems

• Escalate support inquiries to Tier 2 or redirect them to the appropriate team as necessary

• Include detailed notes on initial requests and actions performed

• Communicate intricate information clearly in a dynamic, results-driven environment

⛳️ Requirements

• Minimum of 1 year of networking experience or current Network+ / PCNA or equivalent certification

• Basic understanding of Layers 1-3 of the OSI Model

• Fundamental knowledge of wireless local area networks

• Experience in assisting customer environments in a helpdesk/support role

• Capability to handle multiple tasks and prioritize effectively

• Consistently displays professionalism

• Excellent written communication skills

• Meticulous attention to detail, including spelling, grammar, punctuation, and capitalization

• Effective verbal communication skills

• Professional personal appearance

• Availability during nights and weekends as required

• This position does not qualify for US visa sponsorship

🏝️ Benefits

• No specific benefits or compensation extras are mentioned

• Not eligible for US visa sponsorship