NDIS Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Support the onboarding and intake process for NDIS participants

• Oversee and follow up on referrals

• Prepare and manage service agreements along with participant documentation

• Schedule and coordinate appointments for participants

• Handle Cliniko bookings, maintain participant records, and perform administrative tasks

• Assist with invoicing and follow-up on payments

• Engage in professional communication with NDIS participants, Support Coordinators, Plan Managers, allied health professionals, and other stakeholders

• Ensure accurate and up-to-date maintenance of NDIS records and documentation

• Organize and manage confidential files for participants

• Assist in meeting compliance requirements and preparing for audits

• Adhere to established privacy, confidentiality, and cybersecurity protocols

• Provide general administrative support to the allied health practice

⛳️ Requirements

• Demonstrated experience as an NDIS Virtual Assistant, Allied Health VA, NDIS Administrator, or a related role

• Strong comprehension of the Australian NDIS system and its processes

• Familiarity with Cliniko is highly preferred

• Experience in participant onboarding, referrals, service agreements, scheduling, invoicing, or NDIS administration

• Exceptional written and verbal communication skills in English

• High attention to detail along with excellent organizational capabilities

• Ability to manage sensitive and confidential information with professionalism

• Knowledge of privacy, data protection, and Australian health information regulations

• Reliable internet access and a suitable home working environment

• Capability to work independently and adhere to deadlines

• Willingness to commence with limited part-time hours, with the possibility of increased hours as the workload expands

🏝️ Benefits

• Permanent remote work opportunity

• Morning shift schedule

• Inclusive team of intelligent individuals, fostering a friendly and open culture

• Meaningful responsibilities and challenges within a rapidly evolving company

• 7-14 days of annual leave credits