NDIS Compliance, Administrator Officer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess and enhance digital filing systems.

• Organize records related to participants, workers, training, incidents, and operations to ensure audit readiness.

• Verify records for any missing, outdated, or inconsistent information.

• Maintain document registers, expiry trackers, and audit evidence.

• Identify gaps in compliance and documentation, coordinate necessary actions, and monitor progress.

• Maintain registers for worker compliance, tracking documents, clearances, qualifications, training, and expiry dates.

• Track compliance requirements for NDIS and the necessary supporting documentation.

• Review daily shift notes and related records within ShiftCare.

• Ensure accurate participant and worker information is maintained in ShiftCare.

• Oversee and maintain the incident reporting system, including investigations, actions, due dates, and supporting documents.

• Prepare participant intake documents and manage participant files.

• Assist with staff rosters, modifications, shift coverage, and availability in ShiftCare or other selected systems.

• Review workflows and develop or update checklists, trackers, and templates.

• Provide regular updates to management regarding audit readiness, worker compliance, incidents, and documentation gaps.

• Escalate potential reportable incidents, participant safety issues, and overdue requirements to management.

• Ensure confidentiality of participant and worker information.

⛳️ Requirements

• Prior experience in NDIS administration or disability support administration.

• Practical experience utilizing ShiftCare.

• Familiarity with NDIS documentation and compliance administration.

• Proven track record in maintaining organized digital records and monitoring expiry dates.

• Exceptional attention to detail and follow-through skills.

• Confidence in identifying gaps and clearly escalating issues.

• Proficient in written and spoken English.

• Ability to manage confidential participant and worker information appropriately.

• Strong organizational skills with the capability to manage multiple follow-up tasks independently.

• Previous experience preparing an NDIS provider for an audit or assisting in the collection of audit evidence (highly desirable).

• Knowledge of worker screening, training, and qualification records (highly desirable).

• Experience in managing incident registers or compliance action plans (highly desirable).

• Background in supporting rostering within a disability or community services organization (highly desirable).

• Proficiency in Microsoft 365 or Google Workspace.

• Experience with spreadsheets and document management tools.

• Familiarity with digital filing and compliance tracking systems.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Supportive work environment with a focus on team collaboration.

• Competitive salary and benefits package.