National Accounts Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and enhance relationships with designated national and strategic accounts throughout Canada

• Build connections with Operations, Facilities, Procurement, Maintenance, Engineering, and Construction teams

• Perform customer visits, facility evaluations, site surveys, and business review meetings

• Serve as the main point of contact for customer inquiries, opportunities, and escalations

• Formulate and implement account growth strategies aimed at boosting revenue, profitability, and customer loyalty

• Recognize opportunities for equipment upgrades, modernization, safety enhancements, preventative maintenance, and new construction initiatives

• Generate new business within existing accounts and targeted national organizations

• Cultivate relationships across various locations, departments, and decision-makers

• Meet sales, margin, and growth objectives

• Offer solutions that enhance facility safety, efficiency, productivity, and performance

• Create proposals, quotes, presentations, and recommendations

• Work in partnership with estimating, operations, service, installation, and leadership teams

• Assist customers with budgeting and long-term capital planning

• Coordinate national account programs across customer sites and company branches

• Track customer satisfaction, account performance, and service delivery metrics

• Ensure customer commitments, contractual obligations, and service expectations are fulfilled

• Advocate for the complete range of loading dock equipment, industrial doors, access solutions, service, and maintenance offerings

• Stay informed on industry trends, competitive activities, and emerging technologies

• Engage in customer events, industry associations, trade shows, and networking opportunities

• Maintain CRM records, opportunity pipelines, sales forecasts, and account activity reports

• Travel to customer locations, business reviews, industry events, and strategic meetings across Canada

⛳️ Requirements

• Over 5 years of experience in National Account Management, Project Management, Construction Estimating, Industrial or Technical Sales, Building Products, Material Handling, Facilities Services, or Construction Administration

• Proven track record in managing complex customer relationships

• Strong commercial and business understanding

• Demonstrated capability to manage multiple projects at the same time

• Excellent analytical, organizational, and problem-solving abilities

• Outstanding written and verbal communication skills

• Advanced proficiency in Microsoft Office, especially Excel

• Familiarity with loading dock equipment, industrial door systems, commercial construction, warehousing and distribution environments, or material handling sectors

• Experience with ERP, CRM, and customer procurement systems

• Ability to review drawings, specifications, and project documents

• Post-secondary education in Business, Construction Management, Engineering Technology, Project Management, or a related discipline

• Willingness to frequently travel throughout Ontario and occasionally across Canada

• Anticipated travel requirement of 30% to 50%

🏝️ Benefits

• Competitive compensation package

• Significant earning potential based on sales performance

• Comprehensive health and dental insurance

• RRSP matching program

• Opportunities for career advancement within a growing national organization

• Collaborative culture focused on customer success and operational excellence

• Clean and safe working environment

• Training and development opportunities

• Equal opportunity and inclusive workplace

• Accommodations available upon request throughout the recruitment process