This is a fully remote position, open to applicants in Brazil.

📋 Description

• Aid in the analysis of tickets escalated by N1 Support by examining logs, simulating scenarios, and organizing documentation for Development Squads.

• Conduct daily reviews on the Google Play Store, App Store, and Reclame Aqui, identifying users, comprehending reported issues, and assisting the Customer Support team with responses.

• Help in extracting and cross-referencing data from various sources.

• Develop and sustain interactive reports and dashboards in Grafana.

• Assist in monitoring the release of new app versions and evaluating the distribution of previous versions.

• Execute scripts to address widespread issues.

• Support the development of small automations and internal features using Retool and n8n.

• Engage in Engineering team routines by gathering information such as bug reproduction conditions and logs to expedite fixes and enhancements.

⛳️ Requirements

• Currently enrolled in a bachelor's degree program in Computer Science, Software Engineering, Information Systems, Data Analytics, or a related discipline.

• Strong logical reasoning skills and a knack for investigating the root causes of issues.

• Fundamental knowledge of databases and programming principles.

• Basic understanding of REST APIs and the communication between services.

• Familiarity with Git for code version control and team collaboration.

• Basic knowledge of cloud computing, particularly AWS, including common services for logging, storage, and infrastructure.

• Excellent communication skills to serve as a liaison between technical and business teams.

• Passion for and practical experience with AI tools, applying technology to enhance learning, resolve technical inquiries, and boost work efficiency.