Multifamily Property Management Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and resolve software and system issues reported through the company's ticketing system.

• Act as the main point of contact for inquiries and troubleshooting related to the property management system.

• Offer end-user assistance, guidance, and training to property teams.

• Cultivate a thorough understanding of key property management software platforms.

• Manage system configurations, user roles, permissions, and access rights across various platforms.

• Collaborate with property management and cross-functional teams to pinpoint system and operational requirements.

• Evaluate processes to discover opportunities for enhancing efficiency and system performance.

• Aid in system transitions, software upgrades, and implementations.

• Support data validation and user acceptance testing during system modifications.

• Provide troubleshooting and assistance following transitions.

• Identify and communicate potential project risks while proactively addressing issues.

• Escalate intricate system issues to leadership or technical experts.

• Liaise with internal stakeholders regarding system issues, resources, and support requirements.

• Convert technical information into practical guidance for non-technical users.

• Maintain responsibility for assigned projects, issues, and deadlines.

• Assist with other administrative and operational tasks as required.

⛳️ Requirements

• At least 2 years of experience with property management systems, process analysis, and improvement implementation.

• Must reside in Texas.

• Prior experience in an administrative, support, operations, or property management position.

• Intermediate proficiency with property management software, including system settings, user roles, permissions, and access rights management.

• Experience in the multifamily property management sector.

• Strong analytical and problem-solving abilities.

• Exceptional verbal and written communication skills.

• Capability to work independently, take initiative, and meet deadlines in a fast-paced setting.

• Familiarity with RealPage property management software is preferred.

• Experience using ticketing systems is preferred.

• A Bachelor's degree in Business, Information Systems, or a related field, or equivalent professional experience is preferred.

• Experience with process improvement techniques and tools is preferred.

• Background in supporting software implementations, system transitions, or upgrades is preferred.

🏝️ Benefits

• Remote work opportunity.

• Full-time employment.