Multi-State ABA Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate trustworthy relationships with independent ABA practice owners across various states.

• Comprehend each practice's business model, objectives, operational hurdles, financial status, and growth potential.

• Serve as a strategic thought partner in operational, financial, and expansion-related decisions.

• Detect opportunities to enhance practice performance and proactively tackle challenges.

• Convert provider objectives into actionable business and operational strategies, executing them alongside owners.

• Assist in the launch of new ABA practices and their expansion into additional states and markets.

• Guide providers in navigating the operational requirements and complexities of establishing and scaling practices.

• Recognize expansion barriers and collaborate with internal Finni teams to address them.

• Create scalable operational methods for sustainable growth across various locations and markets.

• Support providers throughout their partnership with Finni.

• Evaluate practice-level financial and operational performance to discover growth, efficiency, and profitability opportunities.

• Collaborate with providers on strategies related to patient volume, provider utilization, staffing, retention, revenue, and margins.

• Develop and monitor KPIs for practice health and advancement.

• Prepare regular business reviews and presentation materials that communicate performance, opportunities, and suggested actions.

• Clarify the financial and operational implications of significant business decisions.

• Identify recurring operational challenges and create scalable cross-functional solutions.

• Enhance workflows, processes, tools, and systems for provider operations and growth.

• Leverage data to identify trends, diagnose issues, and assess operational improvements.

• Establish SLAs, KPIs, and accountability structures throughout the provider experience.

• Collaborate with RCM, credentialing, product, operations, and leadership teams.

• Connect provider needs with internal teams and assist in prioritizing and resolving cross-functional issues.

• Partner with Finni leadership on strategic initiatives.

• Become proficient in Finni’s products, services, and operational model.

• Enhance provider-facing resources, training, documentation, and self-service tools.

• Make the provider experience more proactive, scalable, and effective.

⛳️ Requirements

• Over 5 years of experience in ABA or behavioral health, including significant experience in operating, managing, or supporting ABA practices.

• Experience in supporting practices, clinics, or healthcare operations across multiple states is highly preferred.

• Familiarity with state-specific ABA regulations, payer requirements, Medicaid programs, credentialing procedures, and reimbursement environments is valued.

• Strong comprehension of ABA practice operations, encompassing clinical operations, staffing, utilization, scheduling, patient growth, retention, compliance, RCM, payer relationships, and reimbursement.

• Experience partnering directly with BCBAs, clinical leaders, practice owners, or other healthcare providers.

• Understanding the connection between clinical quality, provider capacity, operational performance, and financial outcomes.

• Solid understanding of the financial drivers within an ABA practice.

• Proficient in analyzing financial statements, budgets, revenue, expenses, staffing costs, utilization, margins, and other critical business drivers.

• Experience in owning or contributing to financial performance, P&L, or budgets is preferred.

• Ability to translate financial and operational data into actionable insights.

• Understanding how payer mix, reimbursement, patient volume, staffing, utilization, and retention impact profitability.

• Proven track record of identifying operational challenges, determining root causes, and developing practical solutions.

• Experience in supporting new practice launches, entering new markets, and preparing operations for sustainable growth.

• Experience in developing or optimizing staffing models, operational workflows, and accountability frameworks.

• Strong grasp of operational KPIs and the use of data to enhance practice performance.

• Experience in setting and managing targets related to growth, retention, utilization, patient access, provider productivity, and profitability.

• Comfortable balancing immediate operational needs with longer-term growth and expansion goals.

• Strong analytical and critical-thinking abilities.

• Capability to navigate complex, ambiguous problems and identify fundamental operational and business drivers.

• Comfortable formulating actionable growth plans and executing them with stakeholders.

• Experience in building operational processes, systems, and infrastructure within growing or evolving organizations.

• Highly resourceful, adaptable, and willing to take initiative.

• Exceptional communication and relationship-building skills.

• Ability to build trust with independent practice owners and advise on operational, financial, and business decisions.

• Comfortable influencing and collaborating with providers without direct authority.

• Ability to convey complex operational and financial concepts clearly.

• Genuine interest in assisting independent healthcare business owners in establishing successful practices.

• Work authorization in the United States is required.

🏝️ Benefits

• Competitive compensation.

• 401(k) plan.

• Medical, dental, and vision insurance.

• Flexible work schedule.

• Paid time off.

• Paid holidays.

• Opportunity to have a meaningful impact on the growth of a rapidly scaling healthcare company.

• Work directly with ABA practice owners and Finni leadership to shape the future of the provider experience.