Multi-Skilled Customer Service Advisor, Danish Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist players throughout tombola’s Danish region by addressing customer service inquiries.

• Facilitate game chat rooms and foster enjoyable, engaging discussions.

• Greet new players and maintain conversations through quizzes and games.

• Offer advice and insights regarding games, promotions, and site updates.

• Aid players in obtaining additional support when necessary.

• Enhance knowledge of tombola websites, promotions, and games.

• Take part in the Daily Task Rota, which includes verifications, processing winners, handling escalations, managing referrals, addressing failed transactions, and providing social media support.

• Respond swiftly while adhering to response times, quality standards, and performance targets.

• Address concerns thoughtfully when players express issues or indicate potential risks.

• Identify safer gambling triggers and follow established procedures to offer suitable assistance.

• Represent social campaigns effectively.

• Contribute ideas for enhancing the customer experience.

• Embody tombola’s values in daily operations.

⛳️ Requirements

• Proficiency in Danish is crucial, encompassing the ability to read, write, and speak the language fluently.

• Excellent communication and interpersonal skills, with the capacity to convey information clearly and utilize proper grammar and language.

• A friendly and helpful demeanor, along with a genuine passion for delivering a positive customer experience.

• Capability to manage various tasks and effectively organize your workload.

• Confidence in a dynamic environment and adeptness at transitioning between tasks.

• Practical problem-solving skills, with the assurance to seek support when required.

• Self-driven and eager to collaborate and assist teammates.

• Receptiveness to feedback and a strong enthusiasm for learning.

• Proficiency in using standard computer tools such as Excel, Word, and PowerPoint.

• Availability for shifts from Monday to Sunday, between 12pm and 8pm, including one weekend day.

• Ability to commit to 40 hours per week.

• Eligibility to work in the UK is implied by the UK remote arrangement.

🏝️ Benefits

• Comprehensive training provided.

• Team support while fostering confidence.

• Fully remote work within the UK.