Multi-Site Customer Service Coordinator

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Provide coverage across various customer sites.

• Deliver on-site mail and print services, hospitality support, reception/front desk coverage, shipping and receiving, courier coordination, and printer fleet management.

• Travel locally, including day trips to post offices and satellite office locations, to support client operations.

• Collaborate with management to improve operational processes and promote continuous improvement through data-driven insights.

• Assist in the implementation of new customer accounts and service expansions.

• Support Field Implementation Managers.

• Foster positive customer relationships through a service-first approach.

• Adapt to new challenges while delivering exceptional service throughout the assigned geographical area.

⛳️ Requirements

• High school diploma with a minimum of 12 months of relevant work experience.

• Ability to travel between customer locations within a 40–50-mile radius.

• Availability for shifts between 7am–7pm, with the potential for overtime and weekend work.

• Regular use of a personal vehicle is required.

• Valid driver’s license and automobile insurance that meets or exceeds company-required coverage.

• A data-driven and innovative approach is essential.

• Excellent communication skills and a customer-centric mindset are necessary.

• Capability to stand, walk, bend, reach, stretch, climb, and lift or move items weighing up to 50 lbs.

• Additional education beyond high school is preferred.

• Proficiency with Microsoft Office and other computer operations is advantageous.

• Previous customer service or related experience is beneficial.

• Commitment to ongoing education and professional development is essential.

🏝️ Benefits

• $260 monthly stipend.

• Business mileage reimbursement at the current IRS-approved mileage rate beyond normal commute.

• Reimbursement for approved business-related parking fees and tolls.

• Options for medical, dental, life, and disability insurance.

• Retirement Savings Plan (401K).

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Tuition assistance programs for team members.

• Paid vacation time.

• Paid holidays annually.

• Additional health, wellness, and personal and professional development benefits.