Multi-Line Claim Supervisor – Premises, GL

This is a fully remote position, open to applicants in Nevada, +1 more state.

📋 Description

• Oversee, guide, mentor, and cultivate a team of 5–8 adjusters managing intricate General Liability claims.

• Offer technical support on hospitality, entertainment, restaurant, and premises liability risks.

• Aid adjusters in navigating litigated claims from initiation to resolution.

• Evaluate liability investigations, damages assessments, reserve adequacy, litigation strategies, and settlement proposals.

• Conduct routine file reviews and audits to ensure compliance with client specifications, jurisdictional regulations, and company standards.

• Collaborate with defense counsel on litigation strategies, discovery processes, mediation, and trial preparations.

• Assist with intricate claim negotiations, settlement authority determinations, and claim resolution tactics.

• Supervise inventory levels and distribute workloads to uphold service commitments and quality standards.

• Examine claim trends, loss contributors, and operational prospects for ongoing improvement.

• Convey claim performance and operational metrics to leadership and clients.

• Promote accountability, teamwork, professional growth, and technical expertise.

• Cultivate relationships with adjusters, clients, and leadership.

• Enhance file management consistency and litigation handling practices.

• Act as a reliable technical resource for complex hospitality and premises liability claims.

⛳️ Requirements

• At least 8 years of experience in managing complex General Liability claims through litigation.

• Extensive experience in handling hospitality, entertainment, restaurant, and/or premises liability claims.

• A minimum of 3 years of supervisory experience in leading, coaching, mentoring, and developing claims professionals.

• Proven experience in managing litigated casualty claims from investigation to resolution.

• Strong knowledge of premises liability investigations, liability assessment, litigation management, damages evaluation, reserve analysis, mediation and settlement strategies, and coverage and risk transfer concepts.

• Experience in overseeing claim inventories and managing adjuster performance.

• Demonstrated ability to balance quality, compliance, customer service, and productivity goals.

• Excellent organizational, analytical, and decision-making capabilities.

• Strong written and verbal communication skills.

• Active Adjuster License or Designated Home State (DHS) License is required.

• Ability to obtain and maintain additional jurisdictional licenses as necessary.

• Proficient in claims management systems and Microsoft Office applications.

• Visa sponsorship is not available.

• Preferred: experience in handling multi-state claims.

• Preferred: experience with multi-state General Liability claims.

• Preferred: experience with self-insured entities, large deductible programs, or commercial casualty accounts.

• Preferred: previous TPA experience.

• Preferred: professional designations such as AIC, CPCU, SCLA, or ARM.

🏝️ Benefits

• 4 weeks of paid time off accrued throughout the year in accordance with company policy.

• 10 paid holidays in the first year.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) plan.

• Employee Stock Ownership Plan (ESOP).

• Opportunities for advancement into senior claims leadership roles.

• Collaborative, employee-owned workplace.

• Potential eligibility for bonuses or additional compensation.