Mortgage Loan Officer

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Initiate and oversee the process of purchase mortgage loans from application to closing, ensuring adherence to all necessary regulations.

• Transform company-generated purchase leads into funded loans through proactive follow-ups and effective consultations with borrowers.

• Cultivate relationships with clients, Zillow Preferred Agents, and relevant local partners as needed.

• Manage an active loan pipeline while achieving service level standards, productivity goals, and funding targets.

• Utilize Zillow’s CRM, loan origination systems, and analytical tools to maintain pipeline health and enhance customer engagement.

• Collaborate with centralized processing, underwriting, and closing teams to facilitate efficient loan movement.

• Provide a consistent customer experience through communication via phone, email, and text.

• Keep abreast of market trends, lending programs, and regulatory changes.

• Maintain active licensing, fulfill educational requirements, and engage in ongoing professional development.

• Collect, store, and utilize voiceprints for operational and compliance purposes.

⛳️ Requirements

• Over 3 years of experience in mortgage origination, particularly with purchase transactions.

• Active NMLS Loan Originator status with state licenses or Loan Originator status under a federal bank license.

• Completion of the 20-hour CORE Pre-Licensing Education.

• Successful completion of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.

• Reside within 75 miles of the Philadelphia, PA branch.

• Demonstrated success in originating purchase loans within a high-volume, phone-based sales environment or agent-centered referral model.

• Strong orientation towards client service and effective consultative sales abilities.

• In-depth knowledge of the mortgage process.

• Comfortable operating within clearly defined KPIs in a structured, performance-oriented environment.

• Exceptional verbal communication skills.

• Strong organizational, time management, and pipeline management abilities.

• Proficient in CRM, LOS, Outlook, Word, and Excel.

• An Associate’s or Bachelor’s degree is preferred.

🏝️ Benefits

• Competitive base salary.

• Eligibility for incentive compensation.

• Opportunity for equity awards.

• Option for remote work from a location of your choice.

• Continuous professional development opportunities.

• Educational support provided in line with role requirements.

• A culture that is inclusive, innovative, and engaging.

• Accommodation support for applicants with disabilities or special needs.