Mortgage Compliance Officer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate loan files prior to submission and/or settlement to ensure completeness and accuracy.

• Assess applications in accordance with lender specifications and Australian mortgage compliance regulations.

• Analyze broker notes, client information, supporting documents, and compliance records.

• Validate income, liabilities, expenses, assets, and other relevant financial data.

• Detect missing information, errors, inconsistencies, and possible compliance concerns.

• Address issues with brokers and follow up on pending compliance items.

• Perform regular quality checks and audits on both completed and ongoing loan files.

• Ensure that compliance documents, disclosures, consents, and records are completed and properly stored.

• Monitor broker compliance with established processes and standard operating procedures (SOPs).

• Record errors and recurring issues while providing constructive feedback to brokers and management.

• Aid in process enhancements and updates to SOPs.

• Maintain quality and compliance reports, offering updates on findings and trends.

• Assist the team with compliance-related inquiries and clarify process requirements.

⛳️ Requirements

• Experience in the Australian mortgage broking sector, ideally in QA, compliance, loan processing, or broker support roles.

• Solid understanding of Australian lending and mortgage compliance standards.

• Extensive knowledge of loan documentation and the comprehensive mortgage process.

• Exceptional attention to detail with an ability to spot errors or omissions.

• Proficient in reviewing multiple files while adhering to deadlines.

• Strong communication skills for providing feedback to brokers.

• Familiarity with mortgage CRMs like Infynity, Mercury, AOL, MyCRM, or similar platforms is a plus.

• Availability to work from 7AM to 4PM MNL time, Monday to Friday.

• Willingness to complete BIR self-registration as part of the pre-employment requirements.

• English proficiency test will be necessary.

• Personality test will be required.

• Submission of device specifications, internet speed, equipment, and work setup screenshots will be necessary.

• A video introduction and a one-minute sample voice call will be required.

🏝️ Benefits

• Work-from-home arrangement.

• Full-time, permanent position.

• Monday to Friday work schedule.

• Contract governed by Singapore Law through Philippines Resources Pte. Ltd.