Moodle Support Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Investigate and address common user concerns, such as registration, course enrollment, and basic configuration issues.

• Document and escalate more complex problems to Moodle engineers and the project manager.

• Oversee ServiceNow tickets, prioritize tasks, and ensure that updates are accurately recorded.

• Provide prompt, professional updates to users and confirm the resolution of issues.

• Create and revise SOPs and knowledge base entries.

• Conduct and document daily LMS health assessments, including login functionality, course accessibility, and basic system performance.

• Enhance LMS support skills through shadowing experienced team members.

⛳️ Requirements

• Bachelor’s degree with 4 years of relevant experience.

• Familiarity with any ticketing system; experience with ServiceNow is advantageous.

• Basic knowledge of web applications.

• Willingness to learn Moodle administration.

• Excellent communication and customer service abilities.

• Capability to adhere to detailed SOPs and document work accurately.

• Detail-oriented, dependable, and eager to learn.

• Must be eligible to obtain a Department of Homeland Security EOD clearance.

• U.S. citizenship is required for DHS EOD clearance.

• A favorable background investigation is necessary for DHS EOD clearance.

🏝️ Benefits

• Full-time position with comprehensive benefits.

• Retirement matching program.