Moderation and Compliance Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assess and respond to user-generated content in accordance with Fanvue’s community and content guidelines.

• Conduct investigations into violations of Terms of Service, which encompass explicit content policy infringements, impersonation issues, copyright claims/DMCA, and off-platform threats.

• Manage moderation queues using company tools, prioritizing tasks based on risk levels and turnaround times.

• Elevate high-risk situations and complex cases to the Moderation Manager and Head of Trust & Safety, accompanied by detailed decision notes.

• Detect trends and emerging risks while offering insights for policy enhancements and tool improvements.

• Keep precise records of decisions to assist with audits, compliance evaluations, and appeals processes.

• Collaborate with Support and Creator teams regarding escalations related to account restrictions or compliance issues.

• Reliably cover the overnight shift while managing sensitive content with consistency, empathy, and fairness.

• Report directly to the Moderation Manager as a member of the Trust & Safety team.

⛳️ Requirements

• Over 2 years of experience in Trust & Safety, content moderation, or compliance, preferably in user-generated content, social media, or platform settings.

• Ability to exercise strong judgment and make rapid decisions on ambiguous cases.

• Proficient in clear written communication.

• High level of discretion and the ability to handle sensitive content calmly.

• Familiarity with tools such as Slack, Notion, Intercom, Retool, or similar platforms.

• In-depth knowledge of moderation frameworks, DMCA procedures, the Online Safety Act, the EU Digital Services Act, and platform Terms of Service enforcement.

• Comfortable reviewing content intended for adults (18+).

• Availability to work regular overnight hours from 2am to 9am UK time, Tuesday through Saturday.

• Consistency, empathy, and fairness in dealing with sensitive content.

🏝️ Benefits

• Recognized by the Sunday Times as one of the Best Places to Work for two consecutive years.

• Opportunity for fully remote work.

• High flexibility in annual leave.

• Support for upskilling and development expenses.

• Comprehensive benefits package that includes gym memberships, applications, and more.

• Opportunity to contribute to policy, tooling, and Trust & Safety operations with strong engineering backing.