Mobile Customer Service, Inbound – Freelancer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Manage incoming calls related to prepaid products, tariffs, SIM cards, top-ups, and basic technical questions.

• Operate within a professional project setting with assigned contacts.

• Assist in a significant prepaid customer service initiative for a prominent mobile network brand.

• Work remotely from the freelancer’s location within the EU, excluding Germany.

• Independently plan tasks within the project's framework.

⛳️ Requirements

• Must have freelancer or self-employed status in your country of residence.

• Must reside outside Germany but within the EU.

• Capability to issue compliant invoices to international clients in accordance with local laws.

• Must fulfill tax obligations in your country of residence.

• Proficiency in the German language at C1/C2 level.

• Previous experience in telephone customer service is a plus.

• Strongly independent and organized work approach.

• Long-term commitment to participating in the project.

• Reliable internet connection with a minimum speed of 50 Mbit/s.

• Equipped with a headset, two monitors, webcam, and a high-performance PC.

• A quiet, undisturbed home office space with no third-party visibility or access.

• Confident usage of web-based tools.

🏝️ Benefits

• 100% remote work opportunity within the EU, excluding Germany.

• Flexible working hours; you have control over your schedule.

• Competitive and equitable terms based on the project model.

• Long-term involvement in a major project with a consistent workload.

• Personalized support from a knowledgeable team.

• High degree of flexibility; you organize your tasks independently.