Mission Director – Autonomous and Unmanned Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure customer retention, satisfaction, long-term success, and account growth within the Autonomous and Unmanned Systems sector.

• Establish and nurture relationships with mission champions, aligning efforts with mission outcomes.

• Maintain revenue retention by addressing customer requirements, resolving issues, and fostering engagement.

• Guide the development and adoption of prototypes to meet customers’ operational capability objectives.

• Provide a positive onboarding experience and expedite time-to-value for new clients.

• Advocate for the adoption of Defense Unicorns’ products and solutions.

• Facilitate retrospectives following time-to-value achievements and document lessons learned.

• Act as a trusted advisor and advocate for solutions that support both immediate and long-term objectives.

• Deliver customer updates on feedback, features, and product advantages.

• Identify opportunities for account expansion and cross-selling, and modify contracts as necessary.

• Scope flexible contracts focused on licensing growth.

• Convert capability gaps into product development milestones.

• Communicate customer feedback to the Product team and advocate for enhancements specific to the domain.

• Monitor and report on retention, hero health, time-to-value, adoption, and churn KPIs.

• Conduct quarterly business reviews and champion customer needs across internal teams.

• Balance time-to-value with gross profit margins to enhance contract retention and renewal.

⛳️ Requirements

• Position focused on the Autonomous and Unmanned Systems Domain within the Federal Business Unit.

• Capability to manage relationships with senior Department of War leaders and experienced warfighters.

• Proven ability to drive customer retention, satisfaction, adoption, and account growth.

• Ability to guide prototype development towards operational capability targets.

• Skill in translating capability gaps into product development milestones.

• Proficient in tracking and reporting on retention, hero health, time-to-value, adoption, and churn KPIs.

• Experience conducting quarterly business reviews and customer retrospectives.

• Competence in scoping and modifying contracts to facilitate expansion and flexible licensing.

• Willingness to travel 4–12 times annually.

• Alignment with Defense Unicorns’ mission-driven, secure software environment.

🏝️ Benefits

• Medical/Dental/Vision coverage.

• Premiums are fully covered by the Company.

• Health Savings Account availability.

• Life Insurance coverage.

• Disability Insurance options.

• 401k Retirement Plan.

• Company Stock Options provided.

• Home Office Budget support.

• Flexible Time Off (FTO) policy.

• Observance of Federal Holidays.

• One week off for Thanksgiving.

• Two weeks off for Christmas and New Year’s.

• Paid Parental Leave.

• Reimbursement for approved training and subscriptions.

• Coverage for conference travel, lodging, and fees.