Mid-Level Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee crisis management and prioritize urgent incident tickets.

• Facilitate crisis meetings and coordinate the analysts involved in responding to incidents.

• Collaborate with teams tasked with resolving issues.

• Supervise incidents across various channels including Microsoft Teams, WhatsApp, and chat platforms.

• Uphold communication with clients, monitor support groups, and deliver status updates.

• Compile reports that detail incidents, occurrences, and the actions undertaken.

⛳️ Requirements

• Basic understanding of IT and infrastructure.

• Knowledge of servers, switches, networks, and systems.

• Excellent communication, organizational, and investigative abilities.

• Capability to prioritize tickets and navigate critical situations.

• Currently enrolled in a higher education program related to IT.

• Possession of a technical certification or vocational training.

🏝️ Benefits

• Medical and dental insurance.

• Life insurance.

• Meal or food allowance.

• Transportation allowance.

• Membership in a discount club.

• Access to Wellhub (fitness centers) and Mente Tranquila.

• Discounts on Positivo products.

• Partnerships with universities.

• CLT employment contract.