Junior Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver Level 1 technical support via phone, chat, email, or face-to-face interactions, while documenting tickets in ITSM tools.

• Troubleshoot and conduct basic maintenance on desktops, laptops, printers, and other peripherals.

• Install and set up operating systems, productivity applications, and corporate software.

• Reset user passwords, create accounts in Active Directory (AD), and configure email accounts.

• Aid in configuring Wi-Fi networks, VPNs, and basic structured cabling.

• Maintain the knowledge base by documenting technical procedures and solutions for recurring issues.

• Prioritize tickets based on established service levels (SLAs) and oversee their resolution.

• Provide guidance to users on the effective use of technology resources and IT best practices.

⛳️ Requirements

• High school diploma.

• Technical education or a college degree is advantageous.

• Prior experience in a similar position.

🏝️ Benefits

• Meal voucher or food allowance.

• Discounts on courses, universities, and language programs.

• Access to Stefanini Academy — a platform that offers free, current online courses with certifications.

• Mentoring opportunities.

• Discount club for medical consultations and examinations.

• Health insurance coverage.

• Dental insurance coverage.

• Benefits and discounts at leading establishments.

• Travel club membership.

• Pet care benefits.