Mid-Level Account Executive

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage a client portfolio independently in a thorough, consultative, and strategic manner.

• Ensure client retention and predictability of revenue across the entire portfolio.

• Identify the challenges and needs of clients, linking them to the right combination of solutions and products.

• Monitor and manage performance metrics while balancing targets across various business lines.

• Address moderately complex issues by integrating information from different internal teams.

• Offer technical support to junior professionals and share best practices.

• Facilitate alignment meetings and forums with diverse audiences.

• Provide updates on progress and maintain transparency regarding deliverables.

• Recognize cross-sell and up-sell opportunities, negotiate, and achieve revenue growth objectives.

• Analyze customer health metrics to prevent and minimize churn.

⛳️ Requirements

• Bachelor’s degree or an equivalent higher education qualification.

• Demonstrated experience in Account Management, Corporate Customer Support, or Customer Success within the B2B sector.

• Capability to comprehend the pain points of commercial partners and convert them into strategic solutions.

• Proven track record of meeting targets and delivering solutions in high-volume settings.

• Ability to make informed decisions independently without constant oversight.

• Strong sense of ownership and accountability.

• Exceptional verbal and written communication skills.

• Preferred: experience with corporate benefits, engagement platforms, or startups.

• Preferred: experience in mapping and optimizing internal customer service workflows.

• Preferred: practical knowledge of advanced automation and data analysis tools.

🏝️ Benefits

• Flash Card offering flexible benefits: meals, food allowance, mobility, healthcare, education, culture, and well-being.

• Health insurance.

• Life insurance.

• Extended maternity and paternity leave.

• Childcare assistance.

• Day off for birthdays.

• Flexible hybrid work model.

• Home office allowance.

• Office-based experiences.

• Exclusive discounts with partners via the Flash app.

• TotalPass.

• Partnership with Guapeco for pet care.

• Creative, technology-driven work environment.

• Freedom to create, test, and implement ideas.

• Accelerated learning opportunities.

• Inclusive and collaborative workplace culture.

• Purpose-driven work that has a real-world impact.