Microsoft Dynamics 365 Support – Development Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Design, develop, configure, and provide support for Microsoft Dynamics 365/CRM solutions.

• Create plugins, Custom Workflow Activities, and integrations utilizing C#/.NET.

• Configure and enhance Dynamics 365 through custom development as well as leveraging out-of-the-box functionalities.

• Construct and maintain solutions using Microsoft Power Platform and Power Automate.

• Diagnose and resolve intricate issues related to Dynamics 365 applications and integrations.

• Assist with Dynamics 365 upgrades, migrations, and releases.

• Collaborate directly with clients to comprehend both business and technical requirements.

• Convert requirements into technical tasks, solutions, and deliverables.

• Manage application incidents, requests, and escalations within established SLAs.

• Operate within ITIL-aligned service management and managed services frameworks.

• Offer technical advice and contribute to various customer projects and workstreams.

• Recognize opportunities for continuous improvement across customer solutions and services.

⛳️ Requirements

• Extensive technical expertise with Microsoft Dynamics 365 CRM/Customer Engagement.

• Practical development experience in C#, .NET, and JavaScript.

• Experience in developing Dynamics 365 Plugins, Custom Workflow Activities, and integrations.

• Solid knowledge of Microsoft Power Platform, especially Power Automate.

• Background in supporting and troubleshooting mission-critical Dynamics applications.

• Prior experience in an application support or managed services setting.

• Strong comprehension of IT service management, including incidents, changes, and SLAs.

• Desirable: ITIL Foundation certification.

• Desirable: Familiarity with ASP.NET and MVC.

• Desirable: Broader experience with Dynamics 365 Customer Experience/CE modules.

🏝️ Benefits

• Quarterly performance-related profit share.

• Hybrid / Remote working flexibility.

• Pension scheme.

• Private healthcare coverage.

• Life assurance protection.

• Clear paths for career progression.

• Robust leadership support.

• Commitment to professional growth.

• Mentorship through Strength in Balance and leadership programs.

• Quarterly Pathways Career Development reviews.

• Substantial training budget for certifications and further education.

• Annual Excellence Awards and Call-Out recognition platform.

• Enhanced maternity/paternity leave policies.

• ESG and CSR initiatives, including fundraising, volunteering, and diversity, inclusion, and belonging programs.

• Recognized as a Certified Great Place to Work for over 10 years.