Inbound Customer Support Agent

This is a fully remote position, open to applicants in Wyoming.

📋 Description

• Manage incoming interactions for prominent brands

• Support customers with inquiries, service requests, account assistance, and product guidance

• Utilize guided systems and resources to provide exceptional customer service

• Uphold professionalism, precision, and brand consistency

• Complete client-specific evaluations and certifications prior to beginning service

• Operate from a designated workspace utilizing secure cloud-based platforms

• Adhere to schedules and fulfill performance objectives

• Advance into roles in support, quality assurance, and leadership

⛳️ Requirements

• High school diploma or GED equivalent

• Must be 18 years of age or older

• Authorized to work in the United States

• U.S. resident, excluding those in CA, CO, CT, MA, MD, NY, OR, WA, WI

• Capability to follow detailed processes and meet performance standards

• Excellent communication and active listening abilities

• Comfortable using computer applications and web-based tools

• Ability to work independently and stay accountable to schedules

• Completion of a multi-step onboarding process

• Completion of client-specific assessments

• Successful completion of a basic background check

• Participation in a certification course prior to servicing

• Previous experience in a call center or customer service setting is preferred

• Bilingual (Spanish/English) is preferred but not mandatory

• Familiarity with phone-based or computer-based support environments

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training upon successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off

• Optional supplemental insurance through Aflac

• Access to household telehealth services via MDLive

• Performance-based incentives

• Opportunities for career advancement into support, quality assurance, and leadership roles

• Confidential handling of applicant information in accordance with EEO guidelines