Merchant Services Retention Specialist

This is a fully remote position, open to applicants in Maine, +1 more state.

📋 Description

• Provide guidance to Merchant Services clients regarding pricing, onboarding, equipment/billing setup, and various customer inquiries.

• Foster and enhance relationships with Merchant Services clients.

• Build and sustain robust business relationships while facilitating information exchange.

• Maintain communication with existing clients to minimize merchant attrition.

• Address customer inquiries in accordance with the Service Level Agreement.

• Proactively reach out to at-risk portfolio merchants to retain their accounts.

• Deliver exceptional service that surpasses expectations at every interaction.

• Follow up on retention opportunities to mitigate attrition.

• Adhere to established processes and procedures.

• Prevent account attrition by conducting thorough due diligence during pricing and profitability renegotiations.

• Ensure newly acquired sales contribute positively to the organization's net income.

• Reach out to inactive merchants to rebuild relationships and reactivate their accounts.

⛳️ Requirements

• High School diploma or its equivalent.

• In-depth knowledge of the merchant industry, including products and services related to electronic payment processing.

• Preferred skills in relationship management, sales, and negotiation.

• Experience in analyzing financial data and merchant processing statement activity is preferred.

• Proven attention to detail and strong analytical skills.

• Excellent communication abilities, particularly in writing.

• Proficient in PC applications, including familiarity with online and third-party reporting systems.

• Willingness to travel occasionally within the domestic region.

• Capability to perform sedentary tasks, manage multiple responsibilities, operate standard office equipment, maintain focus for extended periods, comprehend and write instructions, and execute basic arithmetic tasks continuously.

• Ability to sit for prolonged periods and occasionally stand or walk.

• Occasionally lift or carry items weighing under 25 lbs.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Savings and retirement plans.

• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts.

• Opportunities for career development.

• Recognition and rewards programs.

• Regular discussions regarding career progression, development, and performance.

• Access to an online learning platform.

• Mentoring programs.

• Training and onboarding sessions.

• Competitive benefits package.