Customer Retention Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Reach out to customers who are at risk of churning or have already canceled their subscriptions.

• Identify the reasons behind customer decisions and provide appropriate solutions.

• Execute win-back and renewal initiatives.

• Monitor reasons for customer churn and communicate insights to the team.

• Maintain precise records in the CRM system.

• Collaborate with the client's existing team under a designated manager based in the UK.

• Participate in regular video check-ins and strive to meet established goals.

⛳️ Requirements

• 1 to 2 years of experience in customer retention, customer success, or account management.

• Proven success in meeting retention or save-rate objectives.

• Familiarity with CRM platforms such as HubSpot, Salesforce, or Zendesk.

• Professional phone communication skills and proficient written English.

• Dependable home internet connection and a quiet working environment.

• Experience in subscription services or SaaS (preferred).

• Background working with UK customers (preferred).

🏝️ Benefits

• Fully remote: work from anywhere in South Africa.

• Fixed UK working hours with weekends off.

• Long-term, full-time position with a UK employer.

• Assistance from the Remote Recruitment team throughout the application and onboarding process.

• Practical experience with UK clients and systems.