Mental Health Response Clinician – Crisis Team

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Provide high-quality mental health telephone triage utilizing the UK triage tool.

• Offer de-escalation interventions and assist in planning support for callers.

• Establish rapport with service users and their whānau, creating support plans and referrals.

• Work in partnership with Police, Ambulance services, crisis teams, and frontline partners.

• Ensure smooth handovers, effective communication, and successful outcomes by employing the ISBAR model.

• Keep precise professional documentation.

• Ensure consult documents are promptly delivered to the appropriate clinical team.

• Utilize clinical guidelines, decision-support tools, and technology to facilitate safe clinical practices.

• Serve as shift coordinator when necessary.

⛳️ Requirements

• Over 5 years of experience in an Acute Mental Health environment, such as Crisis Teams, liaison Psychiatry, Community Mental Health, In-patient Mental Health, or Triage teams.

• Registered with the New Zealand Professional Registration Board.

• Possess a current Annual Practising Certificate.

• Experience in providing triage and interventions within mental health contexts via telephone.

• Familiarity with tools used during the triage process.

• Experience managing suicide risks, including effective risk assessment and management.

• Ideally have experience as a Designated Authorised Officer (DAO).

• Proficient and confident in using various IT systems.

• Capable of maintaining accurate documentation and managing a responsible workload.

• Excellent clinical judgment in mental health triage, suicide risk assessment, intervention planning, and telephone-based support.

• Ability to quickly establish rapport and provide calm, recovery-focused, person-centred support.

• Exceptional communication skills.

• Strong cultural competence, demonstrating practical application of Te Tiriti o Waitangi and culturally safe practices.

🏝️ Benefits

• Opportunity to work from home.

• Be part of a supportive, values-driven team.

• Engage in collaboration, reflection, and continuous improvement.

• Access exclusive discounts with Boost and Samsung.

• Option to purchase up to two additional weeks of leave.