Mental Health Response Clinician – Crisis Team

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Provide high-quality mental health telephone triage utilizing the UK triage tool.

• Implement de-escalation strategies and support planning while prioritizing safety, dignity, and cultural sensitivity.

• Quickly establish rapport with service users and their whānau.

• Collaboratively develop effective support plans and make referrals.

• Collaborate with Police, Ambulance, crisis teams, and frontline partners to ensure smooth handover, communication, and outcomes using the ISBAR model.

• Maintain precise and professional documentation in accordance with regulatory and organizational standards.

• Ensure that consult documents are delivered to the appropriate clinical team without delay.

• Utilize clinical guidelines, decision-support tools, and technology efficiently.

• Serve as shift coordinator when necessary.

• Offer initial professional support for individuals experiencing mental distress, including referrals and requests from Police and Ambulance services and frontline workers.

⛳️ Requirements

• Over 5 years of experience in an Acute Mental Health environment, such as Crisis Team, liaison Psychiatry, Community Mental Health, In-patient Mental Health, or Triage team.

• Registered with the NZ Professional Registration Board and possess a current Annual Practising Certificate.

• Proven experience in delivering telephone triage and interventions within mental health settings, utilizing related tools.

• Familiarity with suicide and risk management, including effective risk assessment and mitigation strategies.

• Ideally, possess experience as a Duty Authorised Officer (DAO).

• Proficient and confident in using various IT systems.

• Committed to accurate documentation and responsible management of workload.

• Exceptional clinical judgment in mental health triage, suicide risk assessment, intervention planning, and telephone-based support.

• Strong cultural competence, with practical implementation of Te Tiriti o Waitangi and culturally safe practices.

• Highly effective communication abilities.

• Capacity to work efficiently.

• Dedication to enhancing equity for Māori and priority communities.

🏝️ Benefits

• Opportunity to work from home.

• Supportive, values-driven team focused on collaboration, reflection, and continuous improvement.

• Exclusive discounts with Boost and Samsung.

• Option to purchase up to two additional weeks of leave.