Mental Health Response Clinician – Crisis Team

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Provide high-quality mental health telephone triage utilizing the UK triage tool.

• Offer de-escalation interventions and assist in planning support for callers.

• Establish rapport with service users and their families while creating support plans and referrals.

• Work in collaboration with Police, Ambulance, crisis teams, and other frontline partners.

• Ensure smooth handover, communication, and outcomes following the ISBAR model.

• Evaluate risk and mental health needs, providing immediate culturally responsive support.

• Direct callers toward safe and effective next steps.

• Maintain precise professional documentation.

• Ensure that consult documents are promptly delivered to the appropriate clinical team.

• Utilize clinical guidelines, decision-support tools, and technology effectively.

• Act as the shift coordinator when necessary.

• Assist individuals experiencing mental distress, including referrals from Police, Ambulance, crisis services, and frontline workers.

⛳️ Requirements

• Over 5 years of experience in an Acute Mental Health setting, such as Crisis Team, liaison Psychiatry, Community Mental Health, In-patient Mental Health, or Triage team.

• Registered with the NZ Professional Registration Board and possess a current Annual Practising Certificate.

• Experience in providing triage and interventions within mental health settings via telephone.

• Proficient in using clinical tools as part of the triage process.

• Experience in managing suicide risk, including effective assessment and management strategies.

• Ideally, experience working as a Designated Authorised Officer (DAO).

• Confident and capable of navigating multiple IT systems.

• Strong documentation skills and responsible workload management.

• Excellent clinical judgement in mental health triage, suicide risk assessment, intervention planning, and telephone-based support.

• Ability to quickly build rapport and provide calm, recovery-focused, person-centred support.

• Highly effective communication skills.

• Strong cultural competence and practical application of Te Tiriti o Waitangi and culturally safe practices.

• Dedication to enhancing equity for Māori and priority communities.

🏝️ Benefits

• Work from the comfort of your home.

• Be part of a supportive, values-driven team.

• Enjoy a collaborative team environment.

• Access exclusive discounts with Boost and Samsung.

• Option to purchase up to two additional weeks of leave.