Mental Health Management Consultant, LPC/LCSW/LMFT

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer management consultations to enhance employee wellbeing and improve workplace efficiency.

• Organize and execute virtual critical incident responses.

• Conduct management referral intakes following established protocols.

• Ensure the proper placement of employees referred by management.

• Provide counselors with guidance on EAP protocols.

• Manage daily incoming-queue shifts and adhere to speed-to-answer service-level standards.

• Follow up on employee compliance and relay feedback to supervisors, HR, and managers.

• Verify that necessary paperwork and signed releases are completed for coordination with providers and HR/managers.

• Offer limited after-care monitoring to ensure employee safety and continuity of treatment.

• Evaluate risk and manage crises for members and the organization through immediate support, triage, safety planning, and follow-up.

• Identify and resolve barriers or disruptions to care with leadership support.

• Serve as a subject matter expert on customer benefits ecosystems and programs.

• Provide suitable member referrals and assist the navigation team.

• Maintain thorough and accurate documentation to comply with risk management and regulatory standards.

• Thoughtfully utilize AI tools, apply human judgment to AI outputs, and develop AI fluency.

⛳️ Requirements

• LPC, LCSW, LMFT, or Psychologist with at least 3 years of experience.

• Independent licensure is mandatory.

• SAP qualification is preferred.

• CEAP certification is desirable.

• Supervisory experience and/or experience collaborating with management and human resource professionals is preferred.

• Experience in crisis management and SUD is essential.

• Familiarity with basic terminology and concepts in employee assistance/human services programs is required.

• Direct EAP experience is necessary.

• Proven experience in delivering and coordinating critical incident responses is required.

• Experience working with diverse populations; bilingual candidates are preferred.

• Knowledge of healthcare settings and community resources is beneficial.

• Proficient with technology and computers; comfortable adopting new technologies and efficient in tech-related tasks.

• Exceptional written and verbal communication abilities.

• Capable of exceeding expectations, managing multiple tasks, and shifting contexts effectively.

• Must be eligible to work in the U.S.

• Must not be actively employed by direct competitors during tenure with Spring Health.

🏝️ Benefits

• Competitive total rewards package.

• Stock options.

• Comprehensive benefits.

• Commitment to equal opportunity employment.

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans.