Membership Concierge Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address escalated customer concerns, ensuring prompt and effective resolutions.

• Manage incoming customer calls and chats across various accounts.

• Respond to customer inquiries via email, voicemail, fax, and phone.

• Process new customer orders received through email, voicemail, fax, and phone.

• Aim for first-call resolution for all client inquiries.

• Provide product information and address questions regarding existing orders.

• Resolve customer service challenges by assessing needs and identifying the best course of action.

• Influence additional sales by suggesting related or promotional items.

• Maintain exemplary attendance and punctuality.

• Adapt to changes and exhibit flexibility within a growing department.

• Uphold professionalism when engaging with internal departments and customers.

• Demonstrate high levels of customer service to ensure seamless operations and satisfied clients.

• Contribute to team success by sharing best practices and being open to learning from peers.

• Consistently achieve or surpass Sales and Service Level targets.

• Execute other assigned duties and projects.

⛳️ Requirements

• Required experience in a customer service setting.

• At least 2 years of customer service experience.

• Proficient in processing billing and invoices.

• Exceptional communication skills.

• Audio clip submission needed.

• Proficient in MS Excel, including PivotTables, Conditional Formatting, Charts, and Tables.

• Flexible scheduling; willing to work on holidays and weekends as needed.

• Preferred experience in both sales and service-oriented roles.

• Professional written and verbal communication skills.

• Experience with Click to Chat is a plus.

• Prior experience in customer service or handling escalations is preferred.

• Accurate and efficient keyboarding skills.

• Previous experience in billing is preferred.

• Comfortable multitasking with phone, click to chat, and various computer applications.

• Excellent telephone customer service abilities.

• Proven ability to sell effectively over the phone.

• Strong problem-solving skills focused on customer satisfaction.

• Strong communication abilities, especially when addressing challenging or upset customers.

• Proficient in phone systems, email platforms, text communication tools, and MS Office.

• Capable of navigating sensitive or emotional situations with tact and empathy.

• Excellent organizational and time management skills.

• Fluent in spoken English.

🏝️ Benefits

• Comprehensive health insurance options.

• Competitive salary with performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work schedule options.

• Supportive and collaborative team environment.