Membership Admin Account Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Develop and implement filing and documentation protocols.

• Accurately maintain both physical and electronic filing systems.

• Engage with underwriters, agents, loss control specialists, and other stakeholders regarding policy and case details.

• Utilize information to enhance services, foresee and mitigate issues, and propose enhancements.

• Achieve assigned quality and workload objectives.

• Implement necessary revisions or improvements to procedures.

• Fulfill production, timeliness, and quality expectations.

• Process designated policies and cases in accordance with departmental protocols.

• Address complaints and respond to inquiries.

• Identify and resolve challenges within membership and benefits services.

• Assist with Medicare enrollment processing, eligibility maintenance, issue resolution, and operational projects.

• Analyze account-related challenges and ensure the accuracy and integrity of membership data.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• One year of experience in the healthcare sector is required.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).

• Strong oral and written communication abilities.

• Excellent interpersonal and organizational skills.

• Ability to work independently while fostering strong collaboration with cross-functional teams.

• Comprehensive understanding of Medicare enrollment regulations and membership operations.

• Detail-oriented with a strong focus on customer service.

🏝️ Benefits

• Flexible remote work arrangement.

• Monday to Friday work schedule.

• Standard business hours.

• Access to tools and resources to facilitate success.

• Opportunities for professional growth.

• Encouragement of creativity and continuous learning.