Member Support Specialist

This is a fully remote position, open to applicants in Arizona, +20 more states.

📋 Description

• Respond to incoming phone calls from members and/or caregivers seeking assistance with orders, products, billing, and various account services.

• Assist callers with troubleshooting, navigating the company website, and effectively utilizing products or services.

• Maintain an excellent understanding of Medical Guardian products, services, and billing procedures.

• Conduct account updates and meticulously document conversations to ensure member records are accurate and up-to-date.

• Resolve issues for dissatisfied members, conducting research and providing appropriate solutions.

• Highlight the benefits of additional products and services during service calls, including upselling to current members.

• Foster positive communication with both internal and external members while working collaboratively with team members to enhance the member experience.

• Achieve personal and team qualitative and quantitative performance targets.

• Execute other assigned responsibilities.

⛳️ Requirements

• Availability to consistently work a full shift with predetermined (2) 15-minute breaks and (1) 35-minute lunch break, aligned with business needs.

• A minimum of 2 years of experience in member service call center or member-facing roles is preferred.

• A high school diploma is mandatory.

• An associate or bachelor’s degree is preferred.

• Proficient in computer use with the capability to manage multiple tasks simultaneously.

• Professional, enthusiastic, and compassionate with a strong dedication to service.

• Excellent active listening skills with the ability to inquire for appropriate resolutions.

• Solid communication, organizational, and time-management abilities.

• Permanent residency in one of the following states is required: Arizona, Delaware, Florida, Georgia, Kentucky, Kansas, Massachusetts, Maryland, Michigan, New Jersey, New Mexico, Nevada, Ohio, Pennsylvania, South Carolina, Idaho, Illinois, North Carolina, Tennessee, West Virginia, Utah, and Texas only.

• Must possess legal authorization to work in the United States without requiring employer sponsorship now or in the future.

• A dedicated private workspace with suitable internet speed for efficient remote work is necessary.

🏝️ Benefits

• Equipment is provided.

• Paid Time Off is available after 60 days.

• Health Care Plan (Medical, Dental & Vision).

• Paid Time Off (Vacation & Public Holidays).

• Short Term & Long Term Disability.

• Retirement Plan (401k).