Member Support Specialist

This is a fully remote position, open to applicants in Arizona, +20 more states.

📋 Description

• Respond to incoming calls from members and/or caregivers seeking assistance with orders, products, billing, and various account services.

• Assist callers in troubleshooting, navigating the company website, or effectively utilizing products and services.

• Maintain an exceptional understanding of Medical Guardian products, services, and billing procedures.

• Update accounts and meticulously document conversations to ensure member records are accurate and up to date.

• Address concerns from dissatisfied members, investigate issues, and provide effective solutions.

• Highlight the benefits of additional products and services during service calls, including upselling add-ons to current members.

• Engage positively with both internal and external members and collaborate with team members to enhance the member experience.

• Achieve personal and team performance goals both qualitatively and quantitatively.

• Undertake other assigned responsibilities.

⛳️ Requirements

• Must consistently work full shifts with pre-scheduled breaks, including two 15-minute breaks and one 35-minute lunch break, optimized for business needs.

• A minimum of 2 years of prior experience in member service call centers or in member-facing roles is preferred.

• High school diploma is mandatory.

• An Associate's or Bachelor’s degree is preferred.

• Proficient in computer usage with the ability to multitask effectively.

• Professional, enthusiastic, and compassionate with a strong commitment to serving others.

• Strong active listening abilities with skills to probe for appropriate resolutions.

• Excellent communication, organizational, and time-management skills.

• Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT, and TX only.

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

• A dedicated private workspace with adequate internet speed to effectively work from home is required for this position.

🏝️ Benefits

• Equipment is provided.

• Paid Time Off available after 60 days.

• Health Care Plan (Medical, Dental & Vision).

• Paid Time Off (Vacation & Public Holidays).

• Short Term & Long Term Disability.

• Retirement Plan (401k).