Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +42 more states.

📋 Description

• Support both existing and potential members throughout their experiences with Hinge Health.

• Gain in-depth knowledge of Hinge Health’s services, eligibility criteria, enrollment procedures, billing processes, common member issues, and troubleshooting methods.

• Engage with members through email, phone, and chat channels.

• Respond to member inquiries and provide prompt, effective solutions.

• Enhance members’ connections with Hinge Health by offering friendly, professional, warm, and empathetic assistance.

• Ensure timely and clear communication with members.

• Navigate a variety of tools, systems, processes, and workflows efficiently.

• Provide an exceptional member support experience.

⛳️ Requirements

• Must be available for a flexible schedule based on business requirements, including shifts from 4:00am–8:00pm PST, as well as evenings, weekends, and holidays when necessary.

• Minimum of one year of experience in a call center or customer-oriented position.

• Outstanding verbal and written communication skills for member interactions.

• Strong interpersonal skills.

• Ability to manage multiple processes and workflows concurrently with confidence.

• Capability to perform effectively in a remote work setting.

• Excellent reliability and communication skills.

• Bachelor’s degree or equivalent experience is preferred.

• Experience in a remote work environment is preferred.

• Previous experience in fast-paced work settings is preferred.

• Knowledge of HIPAA regulations is preferred.

• Familiarity with Zoom Contact Center and Zendesk, or similar call and ticketing systems, is preferred.

• Experience with AI technologies is preferred.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Support for gender-affirming care for employees and their family members.

• Tools for family and fertility planning.

• Travel reimbursements if healthcare services are not available in your location.

• Options for traditional or Roth 401(k) retirement plans.

• 2% company match on 401(k) contributions.

• Stipend for learning and development opportunities.

• Discounted company stock through the Employee Stock Purchase Plan (ESPP).

• Equity opportunities.