Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Manage inbound and outbound phone calls in a professional and efficient manner.

• Address customer queries through text, email, and various communication platforms.

• Create, update, and oversee customer cases within company systems.

• Accurately and thoroughly document all interactions.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Escalate complex issues to the appropriate team when required.

• Adhere to established processes, workflows, and compliance standards.

• Maintain accurate records and ensure the integrity of data.

• Monitor open cases and follow up as necessary to ensure timely resolutions.

• Achieve quality, productivity, and service-level goals.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least 1 year of experience in customer service, call center, support, or case management is preferred.

• Strong verbal and written communication skills are essential.

• Excellent active listening abilities.

• Strong interpersonal skills and relationship-building capabilities.

• Ability to communicate clearly, professionally, and with empathy.

• Keen attention to detail and a commitment to accuracy.

• Capacity to manage multiple tasks and priorities simultaneously.

• Strong organizational and time-management skills.

• Ability to work both independently and as part of a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer and data-entry skills are required.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work from 8:00 am to 7:00 pm CST, Monday to Friday.

🏝️ Benefits

• Starting pay of $14/hr plus an additional $1/hr shift differential for nights and weekends.

• Paid training, typically lasting 1 to 2 weeks.

• Full-time position with 40 hours per week.

• Eligible for benefits on the first of the month following 60 days of employment.

• Equal Opportunity Employer for Veterans, Disabled individuals, and the LGBT community.

• Participation in the E-Verify program.