Member Support Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Act as the initial point of contact for members, clients, or customers.

• Professionally and efficiently manage inbound and outbound phone calls.

• Address customer inquiries through text, email, and various communication channels.

• Create, update, and oversee customer cases within company systems.

• Accurately document all interactions in detail.

• Resolve standard customer issues and inquiries during the first contact whenever feasible.

• Refer complex issues to the appropriate team as needed.

• Adhere to established processes, workflows, and compliance standards.

• Maintain precise records and ensure data integrity.

• Monitor open cases and follow up as necessary to guarantee timely resolution.

• Meet expectations for quality, productivity, and service levels.

• Collaborate with internal teams to address customer concerns.

• Deliver a positive, empathetic, and professional customer experience.

⛳️ Requirements

• High school diploma or its equivalent.

• Preferred minimum of 1 year of experience in customer service, call center, support, or case management.

• Strong verbal and written communication capabilities.

• Excellent active listening skills.

• Strong interpersonal skills and ability to build relationships.

• Capacity to communicate clearly, professionally, and empathetically.

• Exceptional attention to detail and commitment to accuracy.

• Ability to handle multiple tasks and priorities concurrently.

• Strong organizational and time-management skills.

• Capability to work independently as well as collaboratively within a team.

• Proficiency in CRM, case management, or customer support systems.

• Basic computer and data-entry skills.

• Must reside in one of the eligible U.S. states.

• Ability to work from 9:00 am to 8:00 pm EST, Monday through Friday.

🏝️ Benefits

• Starting pay of $14 per hour.

• Shift differential: an additional $1 per hour for night and weekend shifts.

• Paid training, typically lasting 1 to 2 weeks.

• Full-time position, requiring 40 hours of work per week.

• Eligibility for benefits starting on the first of the month following 60 days of employment.